Return Policy

Jewelry is made to order — all sales are final.

Shipping

All jewelry is made to order. Please allow 4-6 weeks lead time from date of purchase for order to ship. All orders are shipped via UPS or DHL.

Availability & Lead Times

Made to order pieces are shipped upon completion, within 4-6 weeks of purchase. Lead times are estimates only, and are subject to change due to variance in sourcing, production and fulfillment. If you wish to check your order status, please contact hanna@collective-fantasy.com

Damage & Repairs

In the event you receive an item that you believe is damaged, please email hanna@collective-fantasy.com within 48 hours of package arrival. In the message, please include your name, proof of purchase, and photos of the item.

Collective Fantasy reserves the right to deny any request for return, exchange, or repair.